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Mavecure

Services/ Service 01 · AI agents

Agents that answer, qualify and book.

On WhatsApp and on the phone, at any hour. With rules set with your team and a person who takes over whatever the agent shouldn't handle alone.

  • TCBUEN · Chic Denim · YouMarket · Epark

    4

    clients with agents in production

  • Colombia · Argentina · Costa Rica

    3

    countries where our agents serve customers

  • Toperty

    2

    channels, WhatsApp and voice, with rules set alongside the legal team

01What it solves

“We answer the same question a hundred times a day.”

Questions arrive at all hours, and whoever is free answers them.

Order status, opening hours, requirements, appointments, payments. Your team answers the same things over and over while urgent work waits. An agent answers with your operation's information, qualifies whoever writes in, books appointments and hands a person anything it shouldn't resolve on its own.

Fig. 01 — A WhatsApp agent in production

02How we do it

From real conversations to an agent in production.

  1. 01

    We read the real conversations

    What people ask, on which channel, and which answers already live in a system or in someone's head.

  2. 02

    We set the rules with your team

    What the agent can say, what it can't, and when it hands over to a person. Legal joins when needed, as it did at Toperty.

  3. 03

    We connect it to your operation

    The agent answers with your company's information, not canned text, and we keep a record of every conversation.

  4. 04

    A person takes what matters

    Payments, commitments and exceptions go to someone on your team, with the full context of the conversation.

03Work

Agents already on the job.

Customer service, lead qualification and scheduling on WhatsApp and voice in Colombia, Argentina and Costa Rica, on their own or as part of a larger system.

04Questions

What people ask us about agents.

It hands the conversation to a person on your team, with the full context, instead of improvising. What it resolves alone and what it escalates is agreed with you before it goes live.

Your team, with us. We write the rules together and test them on real conversations. At Toperty, the rules for the WhatsApp and voice agents were set with the legal team.

No. It also qualifies leads, books appointments and alerts your team, within the rules we set with you. At Retorna by Valio, for example, a bot checks DIAN appointment availability and alerts the team.

Real conversations so we can see what people ask (anonymized if needed), one person who knows the answers and signs off on the rules, and access to the systems the agent has to check.

Which questions does your team still answer by hand?

Tell us what comes in over WhatsApp or the phone. We'll tell you what an agent can resolve and what should stay with your team.

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